Background Image
Event Image
Wed May 19, 2021

Smarter Service: Critical Thinking for Better Customer Service Experience

Philippines
By: ARIVA Academy Philippines, Inc.
PHP 1,299 - 3,299

EVENT DESCRIPTION

MasterClass 3.0

Smarter Service: Critical Thinking for Better Customer Service Experience

Howell V. Mabalot
Success Coach & Employee Engagement Expert
Sought-After Motivational & Inspirational Speaker
Partner Speaker, ARIVA Speakers Bureau

Wednesday, May 19, 2021
2:00 PM – 5:00 PM PHT

?REGISTER NOW! CALL US!
8832-9901 | 8835-9354
(Globe/Viber) 0917-3257870
(Smart) 0919-6142598

BUY TICKET: https://www.ariva.com.ph/reservation-smarter-service/

View the complete details: https://www.ariva.com.ph/2021-e-learning-smarter-service/
_________________________________

Webinar Description:

Critical thinking is important in anticipating future challenges a company may face in the area of giving customers delightful experience, preparing creative solutions, analysis of trends, the socio-political environment and our own beliefs and moral inclinations. Developing some of the most important critical thinking skills and applying those strategies to understanding current trends and issues in the market, belief systems and ethical positions will be crucial to the sustainable success of one’s organization in anticipating and ensuring that customer needs and wants are addressed way ahead of your competitors.
_________________________________

Webinar Objectives:

The specific objectives of this unique fun-filled online learning experience are:

• Develop a functional ability to reason well, and to improve your analytical skills and instincts as a customer service provider and a problem solver
• Understand the essential principles involved in the theory and practice of reasoned decision making when faced with difficult situations while addressing customer demands
• Improve your decision-making capabilities through critical thinking, structured reasoning, and creative problem analysis
• Develop skills to identify and choose the best option among multiple proposed alternatives in addressing customer needs and wants
_________________________________

Webinar Outline

Session 1: Natural Barriers to Sound Reasoning

Session 2: Critical Thinking Among Frontliners

Session 3: The Structure of Reasoning as a Customer Service Provider

Session 4: Problem Analysis and Decision Making – Best Practices

Session 5: Analytical Decision-Making Techniques



Event Information


Date and Time
Wed May 19, 2021 | 02:00 PM - 05:00 PM
location
VIEW MAP

ORGANIZER | Ask A Question
Email Address: arivaacademy@gmail.com
Contact#: 09173257870

Your Number 1 provider of Quality and Fun-filled learning experience from Seminars, Webinars, Tranings, Summits, Forums, Conventions and Conferences in Asia

More Events from this Organizer

AMOUNT: PHP2998 - 5998
6th Essentials of Effective Logistics Operations & Warehouse Management

DATE: Tue May 18, 2021

TIME: 10:00 AM - 05:00 PM

LOCATION:

AMOUNT: PHP1299 - 3299
Employee’s Withholding Tax and ?Fringe Benefits Tax Strategies

DATE: Wed May 19, 2021

TIME: 09:00 AM - 12:00 PM

LOCATION:

AMOUNT: PHP2998 - 5998
AMOUNT: PHP1998 - 1998
AMOUNT: PHP1998 - 1998
Leadershift: Navigating the Transition from Staff Member to Supervisor

DATE: Fri May 21, 2021

TIME: 10:00 AM - 12:00 PM

LOCATION:

AMOUNT: PHP0 - 0
6th Mini-MBA on Labor Relations Management

DATE: Wed May 26, 2021

TIME: 10:00 AM - 05:00 PM

LOCATION:

AMOUNT: PHP0 - 0
4th Moving from Operational Manager to Strategic Thinker

DATE: Thu May 27, 2021

TIME: 10:00 AM - 05:00 PM

LOCATION:

AMOUNT: PHP1998 - 3998
Workplace Health & Safety Environment Strategy

DATE: Fri May 28, 2021

TIME: 09:00 AM - 05:00 PM

LOCATION:

What is eTickets.ph | Create an Event | Find an event | Privacy Policy | GDPR | Contact Us

Check out our Apps for Event Organizers

eticketsph app eticketsph app

 

etickets.ph © Copyright 2014-2021 Casuy Pte. Ltd. - All Rights Reserved.